“We think that any organisation in the business of performance improvement should absolutely guarantee its own performance. We believe so strongly in the success of our work and stand so firmly by our results that we offer a full or partial service refund if clients don’t see expected returns.
“We deliver value and return on investment to each individual and organisation with which we work.
“Our commitment to delivering value means our clients come back to us, saying that we give them capability and confidence to unlock the potential in them and their teams.
“This commitment and our pro-active consultancy is backed up with a Performance Guarantee and service warranty.
“Clients stay informed, involved, and in control.
“We offer our clients a Performance Guarantee that allows for a full or partial refund (client decides) of any professional fees, should they feel that we have not used our reasonable endeavours to add value to their business or deliver the assignment as agreed.
“We also offer a Service Warranty that allows up to 12 months of telephone support from the conclusion of an assignment on any matter related to it — at no additional cost.”
— Rob Balmer, Executive Chairman, Executive Central