Introduction
- Leaders already notice when someone’s off: after a hard conversation, behind a strong track record, or in a sudden quietness. The skill isn’t noticing; it’s acting on it.
- R U OK? Day is a national reminder, backed by real evidence: people exposed to the campaign are up to six times more likely to check in on someone struggling, and 90% of people who are regularly asked feel more supported because of it.
- This article looks at four moments leaders tend to miss, like after conflict, behind overachievement, in withdrawn silence, and beneath a calm exterior, and how to ask well when it counts.
Thursday, 10 September 2026 is R U OK? Day. If you lead people, you don’t need reminding that the tough conversations rarely wait for a date on the calendar. You’ve already had a version of this thought: something’s off with them, but I don’t know if it’s my place to ask.
R U OK? exists to answer that hesitation. It’s a national suicide prevention charity built on a simple, well-evidenced premise: a genuine conversation, at the right moment, can change how someone’s week goes – sometimes more than that. People exposed to the campaign are up to six times more likely to reach out to someone who’s struggling, and 90% of people who are regularly asked “are you OK?” say it makes them feel more supported and connected.
You’re already better placed to ask that question than you think. Here’s where to look.
Straight after the conflict, not just during it
Watch what happens in the fifteen minutes after a disagreement, not just during it. Someone leaves a heated meeting flushed, quiet, maybe a little shaky. That’s not just awkwardness – a genuine confrontation triggers a real physiological stress response, and it takes time for a person’s body to come back down from it. If you only ever check in mid-conflict, you’ll miss the moment that actually matters: right after, when someone’s alone with what just happened and deciding whether to talk about it or bottle it up.
The fix isn’t complicated. Describe what you saw, not what you assumed – “you went quiet after that exchange, how are you feeling about it” lands very differently to “you okay?” It also happens to be better feedback practice generally: stick to the observable, not the inferred.
The person who’s never behind, which is exactly the problem
You already know who on your team stays back to redo work that was fine the first time. Who apologises before giving an update that doesn’t need one. Who says “it was really just luck” about something they clearly earned.
These aren’t personality quirks – they’re a well-documented pattern where people who look the most capable are often carrying the most private doubt. The trouble is, that pattern is self-reinforcing: the harder they work to prove themselves, the less anyone thinks to check on them, because on paper, they’re thriving. If someone on your team never seems to slow down, that’s not always a green flag. Sometimes it’s the clearest sign to ask.
When someone stops offering their opinion
There’s a specific and searchable feeling that comes before someone disengages: they stop volunteering ideas in meetings they used to speak up in. It’s rarely about ability. More often, it’s what happens when someone stops believing their honesty will be met with fairness or follow-through, the quiet cost of a workplace where trust has worn thin. People who feel that gap don’t usually announce it. They just contribute less, and hope nobody notices the difference. Notice it.
The steady ones going through more than they’re letting on
Change hits people unevenly, and your steadiest performers are sometimes absorbing the most of it quietly, precisely because they’re good at appearing unaffected. Someone who’s weathered three rounds of change this year without complaint isn’t necessarily fine – they might just be very good at not showing it. Don’t reserve the question for the people who are visibly struggling. Ask the ones who never seem to be.
Asking well is a skill, not an instinct
R U OK? breaks the actual conversation into four moves worth keeping in your back pocket:
Ask directly, and name what you noticed. “You’ve seemed quieter since Tuesday, how are you going?” works better than a generic check-in, because it shows you were actually paying attention.
Listen without rushing to solve it. Let the silence sit if it needs to. Reflect back what you’ve heard, in your own words, so they know it landed.
Encourage action, not advice. Ask what’s helped before. Ask what they need from you. If it’s been heavy for more than a couple of weeks, point them toward professional support – that’s not deflecting, it’s doing your job properly.
Come back to it. One conversation rarely fixes anything on its own. A short follow-up two weeks later often means more to someone than the original conversation did.
Worth noting: you can only do this well if you’re in the right headspace yourself. If you’re not, find someone else in their corner who is – that’s not failing them, that’s looking after them properly.
Why we’re writing this
At Executive Central, we spend our days helping leaders build the capability to have exactly these conversations – reading the room, giving feedback that lands, and creating the kind of trust that means people don’t wait until they’re in crisis to speak up. R U OK? Day is one day. The skill of noticing, and asking, is one worth building every day.
If you want to talk about how we help leadership teams build that capability, get in touch – or start smaller, today: think of the person who’s crossed your mind lately, and ask them.
If you or someone you know is struggling, R U OK? is not a crisis service. If you’re concerned about someone’s immediate safety, contact Lifeline on 13 11 14, or 000 in an emergency.
Take Action
- Check in after the conflict has settled, not just during it. The fifteen minutes after a tense exchange often matter more than the exchange itself.
- Don’t reserve concern for people who look like they’re struggling. Your hardest-working, most reliable people are sometimes the ones carrying the most unspoken doubt.
- Notice when someone stops speaking up. Disengagement is often quieter than complaint — treat withdrawn silence as a signal, not a personality trait.
- Ask the steady ones too. People who handle change well outwardly can still be stretched thin, don’t wait for visible cracks before asking.
- Ask, listen, encourage, follow up. Name what you’ve noticed, don’t rush to fix it, point to real support where needed, and check back in a couple of weeks later — the follow-up is often what makes the first conversation count.